Team
Email support during business hours
48-hour response
Mon-Fri, 9 AM - 6 PM CET
- ✓ Email support via widget
- ✓ Knowledge base and help articles
- ✓ Setup and configuration help
Get Help When You Need It
Support from the team that built Ibis Flow. We know the product inside out.
Direct Product Team Support
Fast Response by Plan
Based in Germany
Support by plan
Support from the team that built Ibis Flow. We know the product inside out.
Delivery
Faster response and implementation guidance
24-hour response
Mon-Fri, 9 AM - 6 PM CET
- ✓ Priority email queue
- ✓ Direct access to engineering team
- ✓ Workflow and integration guidance
Organisation
Dedicated support for strategic delivery
4-hour response
Extended coverage available
- ✓ Dedicated success contact
- ✓ Phone and video support
- ✓ Custom onboarding and training
- ✓ Strategic planning assistance
What we help with
Getting started
- • Backlog integration setup
- • Team configuration
- • First estimation session
- • Workflow customization
Scaling up
- • Team adoption patterns
- • Cross-team coordination
- • Prioritisation workflows
- • Performance troubleshooting
Based in Germany
Monday to Friday, 9:00 AM - 6:00 PM CET